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GLADE. will deliver the product after receiving order within three workdays.

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Please check your product after receiving. If the product have been washed or the tags have been cut off, returning will not be accepted.

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If you would like to apply for return, please message our official site of Facebook for faster response.

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Last, put on your GLADE. and go exercise!

For oversea customers that would like to order and know the shipping details, contact us through our official WeChat account or Facebook Fanpage .

GLADE. now offers two ways of shipping.

1. Through 7-11
60 dollar for delivery fee. Please write your full name that is on your ID card or passport. Customer will have to pay for the delivery fee if the product got sent back.

2. Through SF Express that delivers to your door
60 dollar for mainland Taiwan and 210 dollar for Taiwanese islands.

GLADE. now offers two payment method.

1. Free return within 7 days

According to Consumer Protection Law, customers can return product for free once within 7 days (including holidays) starting from the day after customer had received it. If you would like to apply for return, please message our official site of Facebook for faster response.

2. No exchanging
For shorter waiting time, exchanging is not available. If you have the need, please reorder after returning.

3. Rules for returning the products
a. Please check the product after received. Returning will not be accepted once the product is washed or without tags attached.
b. Product must remain new without human damage or stain that can effect reselling. It also needs to be unwashed, unworn, not modified with its tags attached and original packaging in order to apply for free return within 7 days.
c. GLADE. has the right to refuse the request of returning if it had been more than 7 days after received, the need of returning was not informed or with large amount.
d. If there is gift from GLADE., it must be sent back with the product when returning.
e. If the order does not reach 1000 dollar excluding the product one would like to return, customer will have to pay for the delivery fee when returning it.

4. The returning process
GLADE. will accept the returned product in two ways

(1.) SF Express that collects the package at your door (recommend)

(2.) 7-11 store to store

a. SF Express
We will arrange SF Express to pick up the package at the time and place you provide with no extra fee.
b. 7-11
A 7-11 code will be given from us. Please print out the delivering sheet through ibon and send the package within 3 days. The delivery fee of 60 dollar will be returned later.
After GLADE. have accpeted the return, for customers that pay through 7-11, the refund and the 60 dollar will be sent to your account. As for the ones pay through credit card, please provide an account for the 60 dollar after the refund is sent to your credit card.

5. The returning process
GLADE. will check the returned product within 3 workdays. The refund will be sent with a week and customer will be informed.

‧ Payment through credit card : The bank will need to process for 7-14 days after the refund is sent.
‧ Payment through 7-11 : The refund will be sent to the account customer provided.